Cavendish Legal Group is a trading name of O’Neill Patient Solicitors LLP (ONP). One of the largest providers of residential Conveyancing and Remortgage legal services in the UK. We also offer specialist, high-quality legal advice in the areas of Commercial Property and Wills & Probate.
Originally founded in 1987, we employ over 500 people and have established a long-standing, envied reputation in the legal industry. Our success is based on customer-focused, efficient service delivery and quality, straightforward legal advice.
We have invested significantly in our IT capabilities over many years to help ensure we provide the speed-of-turnaround and best-in-class experience our customers expect.
Our team
ONP has grown organically to its current size, with sites in Stockport, Leeds, Cardiff and London. We have vast experience in the areas of law we practise. Our teams are highly committed to achieving the best outcomes for our customers and receive extensive customer service training.
We are always approachable and reward our people based on positive feedback from our customers. ONP is a dynamic organisation where all team members are valued and share in the success they create.
Service and Communication
Throughout its growth, ONP has retained an unrivalled reputation for personal customer service. Customers are given direct contact details for the person managing their case.
We aim to respond to all communication quickly, clearly and efficiently. Our teams are trained to proactively manage cases to meet expectations and drive customer satisfaction. We work hard to keep our customers informed of progress and provide online case tracker access, where possible, to allow customers to track progress online.
Transparency and Treating Customers Fairly
We believe firmly in achieving fair outcomes for customers. We aim to be open and transparent at all times and take pride in our ability to communicate clearly with our customers.
We strive to provide value for money in all our services, and present pricing in a clear and comprehensive way, including details of extra costs payable for third-party services, such as conveyancing searches and Land Registry registration fees. ONP is regulated by the Solicitors Regulation Authority (SRA) and is subject to the SRA’s Standards and Regulations. We act at all times in the best interests of our customers.
Relationships
ONP works with a range of corporate partners, including direct relationships with major lenders, corporate estate agents, panel managers and financial advisor networks. In service reviews and audits, we consistently meet and exceed expectations. We are frequently rated as the best-performing supplier by our business partners and are seen as the supplier of choice within this sector.
Accreditations
ONP is accredited by the Law Society as part of its’ Conveyancing Quality Scheme. We are committed to the highest standards of data protection and information security and have achieved certification against both the ISO:27001:2017 international standard and the government-backed “Cyber Essentials PLUS” scheme.
Complaints Policy
Cavendish Legal Group is a trading name of O’Neill Patient Solicitors LLP. To see our complaints procedure, please click here. The most common complaints about Solicitors are about poor service and should therefore be sent to the Legal Ombudsman.
If, however, you consider that your complaint involves a breach of SRA Standards and Regulations you may wish to refer the matter to them. Please click here.
Who will carry out my work?
Our conveyancing team operates under the supervision of Head of Sale and Purchase, Hardip Basra who has over 25 years of conveyancing experience and with the last 15 years in leadership.
The team acting for our clients comprises Property Lawyers with many years of combined experience and qualifications ranging from CILEX to qualified Solicitors and Licensed Conveyancers.
How our conveyancing fees are calculated
Our conveyancing fees are typically charged on a fixed-fee basis, based on the value and type of property involved in the transaction. This means we provide a clear estimate for the legal work at the outset so you understand the expected cost of your conveyancing. In some cases, additional legal work may be required.
For example, leasehold properties, new build purchases, shared ownership transactions or matters involving additional legal complexity may incur additional fixed supplements or be charged at an hourly rate. If this applies to your matter, we will always inform you as soon as possible and before carrying out any additional work.
All costs will be clearly outlined in your quote. VAT will be applied where relevant and will be shown clearly. Disbursements (payments made to third parties such as search providers or HM Land Registry) will also be listed separately so you can see a full breakdown of the expected costs.
What is included in our legal fee
Our standard conveyancing legal fee typically includes:
- Taking your instructions and opening your file
- Carrying out identity and anti-money laundering checks
- Reviewing title documents and property information
- Raising enquiries with the other party’s solicitor
- Advising you on the legal implications of your Mortgage Offer
- Preparing and negotiating contract documentation
- Exchanging contracts
- Completing the transaction
- Applying for searches and explaining the legal implications of the results to you
- Submitting the application to HM Land Registry (for purchases)
What is not included in our legal fee
The following costs are typically not included in the legal fee and may apply depending on the property or transaction:
- Search fees
- HM Land Registry fees
- Stamp Duty Land Tax (where applicable)
- LTT or tax advicce
- Leasehold management information packs
- Freehold management packs
- Indemnity insurance policies (if required)
- Notice fees or certificate of compliance fees payable to landlords or management companies
These costs are known as disbursements and are payments made to third parties as part of the conveyancing process.
Key stages of the conveyancing process The conveyancing process typically includes the following stages:
- Initial instruction and opening the file
- Reviewing contracts and title documents
- Carrying out searches and raising enquiries
- Reviewing mortgage offer (if applicable)
- Reporting to you on the property
- Exchange of contracts
- Completion of the transaction
- Post-completion work including Land Registry registration
The process usually takes between 8–12 weeks, although this can vary depending on the complexity of the transaction and the speed of other parties in the chain.
Cost Samples
Please find our sample conveyancing costs here and probate costs here.