Existing Clients

Take a look at your welcome pack — their telephone number and email address will be in there!

You can check in on progress through the Case Tracker. All you need is your case reference and property postcode.

• Download the App: If you’ve chosen to opt-in to the app, head to your device’s app store (compatible with phones, tablets, and iPads) and download the Cavendish app.
• Cavendish Legal – Apps on Google Play OR Cavendish Legal on the App Store.
• Sign In: You can use your email to sign in. Check your inbox (including junk/spam folders) for a verification link!
• Set a Password: Create a password with at least 12 characters, including a capital letter, lowercase letter, number and special character.
• Access Your Info: After setting your password, you’ll be able to access your Welcome Pack, documents and To-Do List.
• Need some extra help? Just email us at onboarding@onpgroup.co.uk.

To comply with anti-money laundering regulations, we need proof of the source of any funds used for your property transaction. Please complete the source of funds questionnaire, which helps us determine the specific evidence required. The needed evidence may vary by case, as we have to verify the origin of the funds to proceed. We also need a complete audit trail on the funds — this can often involve seeing other accounts the funds have passed through.

We don’t accept funds originating from countries identified by the UK or EU as high-risk third countries. A list of countries can be found here — we currently include Russia, Belarus, China and Nigeria on this list. If we’re unable to obtain enough evidence to identify the origin of the source of funds, we won’t be able to accept this. We also don’t accept cryptocurrency. If you have any concerns about where your money is coming from then please speak to your property lawyer.

Please use these government websites for England and Wales to check potential tax liabilities. We can’t offer tax advice — you should consult a qualified tax advisor or HMRC for assistance. Additional fees may apply if a tax submission is required.

We require the following documents to meet UK Money Laundering Regulations:

• One proof of identity – either a valid passport or valid photocard UK driving licence.
• One proof of address (dated within the last three months) – either a utility bill, council tax bill, or bank statement

For non-UK residents, we need your photo ID and two proof of address documents, certified by one of the following:

• Notary Public (with notarised seal)
• Overseas lawyer listed on Gov.uk
• British Embassy
• Your own overseas lawyer (with full contact details and website for verification, plus a selfie holding your photo ID)

Once we receive your documents, we’ll perform electronic ID verification. A fee may apply and will be charged upon application completion. If you can’t provide these documents, please get in touch with your property lawyer for help.

You can easily switch between properties on the app by clicking the tab located at the top left-hand corner of the app.

Usually, this document must be signed by you and witnessed by an independent person over 17, who is neither a family member nor a resident of the property. Some lenders that will require this is signed in the presence of a solicitor or conveyancer.

Please then send a scanned copy of the signed document to us, so we can check it has been signed correctly before you spend money on postage. Once it’s been checked, we’ll require you to return the original signed deed to us by post at Cavendish Legal Group, PO Box 950, Stockport, SK1 9EL. Please ensure the document is not dated.